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Complaint mechanisms

People in a conference.

In order to identify actual or potential adverse effects on human rights at an early stage, companies should introduce their own complaint mechanisms or actively participate in external procedures, for example at the association level or within the framework of multi-stakeholder initiatives. In order to establish effective complaint mechanisms, companies should communicate with stakeholders, such as employees or local residents, when setting up the procedures. Care should be taken to ensure that the procedures are accessible, reliable, fair and transparent for those concerned and are based on internationally recognised procedural guarantees. Complaint mechanisms can also contribute to internal efficacy monitoring.